FAQ
For special occasions, we can consider a personal handover by appointment at our headquarters. Please contact our customer service to discuss and arrange this option.
New Nude currently ships across Europe and the UK.
For other destinations please contact our customer service.
New Nude offers free standard delivery on all orders within Europe and the UK. Free shipping will be applied to your order at checkout.
For other destinations please contact our customer service.
Orders are generally delivered between 1–6 business days from the moment the shipping confirmation e-mail is sent. Check the list below to see the exact details per country.
Country | Average Delivery Time |
Belgium, Germany, Luxembourg, The Netherlands | 1–2 business days |
Austria, Czech Republic, Denmark, France, Poland, Slovenia, Sweden, Switzerland | 2–4 business days |
Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Slovakia, Spain | 3–5 business days |
Norway, United Kingdom | 3–6 business days (incl. customs) |
Bulgaria, Croatia, Cyprus, Greece, Malta, Romania | 4–6 business days |
Kindly note that delays may be caused by delays in payment authorizations, product availability or customs delays.
Yes, you’ll receive a tracking number by email once your order has been dispatched.
The courier will either try again or leave a note with instructions for redelivery or pickup at a nearby location.
Once your order is shipped, you will receive a confirmation e-mail with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received.
Don't hesitate to contact our carrier or our customer service for any further questions.
We kindly invite you to open a claim with your carrier and contact our customer service. Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel
*After this period, we are not able to claim any lost orders.