Question 1

What is your return policy?

Accepted Answer

All products may be returned within 14 days from the delivery date, in their original condition, with the security tag* intact, including all accessories and dust bag.

*Be aware: New Nude offers body protection. For safety reasons, the security tag must remain intact and attached. Returns can unfortunately not be accepted if the tag is removed — no exceptions. This guarantees each piece remains unworn, secure and meets our highest safety standards for everyone.

Question 2

My order arrived damaged. What now?

Accepted Answer

Please contact our customer service and send us photos of the damaged item within 48 hours of delivery. New Nude will arrange a replacement.

Question 3

Are there any return shipping costs?

Accepted Answer

Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect.

Question 4

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–10 business days after we receive your return and confirm its condition.

Question 5

Can I exchange a product?

Accepted Answer

We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.

FAQ

What is your return policy?

My order arrived damaged. What now?

Are there any return shipping costs?

When will I receive my refund?

Can I exchange a product?

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